Refund Policy
Last Updated: 23-09-2023
At ARHOST, we value your satisfaction and strive to provide high-quality services. This Refund Policy outlines the terms and conditions regarding refunds for our services and products. By using our services, you agree to comply with this policy.
1. General Refund Policy
a. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for certain services. If you are not satisfied with the service you have purchased, you can request a refund within 30 days from the date of purchase.
b. Non-Refundable Services: Some services, such as domain registrations, SSL certificates, and certain promotional offers, are non-refundable. Please check the specific service’s terms for refund eligibility.
2. Eligibility for Refunds
a. Service Cancellation: To request a refund, you must cancel the service within the specified refund period. Refunds will not be provided for services that are not canceled within this period.
b. Service Usage: Refunds are typically provided for the unused portion of the service. If you have used a significant portion of the service, a pro-rata refund may apply.
c. No Violations: You are eligible for a refund only if you have not violated our Terms and Conditions or engaged in any fraudulent or abusive behavior.
3. How to Request a Refund
To request a refund, follow these steps:
a. Contact Support: Contact our customer support team via email at support@arhostbd.com or through the contact details provided on our website.
b. Provide Details: Include your account information, service details, and the reason for the refund request.
c. Review and Processing: Our team will review your request and, if eligible, process the refund in accordance with this policy.
4. Refund Processing
a. Method: Refunds are typically processed using the same payment method used for the original purchase.
b. Processing Time: Refunds may take up to [number of business days] to be processed, depending on your payment method and financial institution.
5. Exceptions
a. Domain Registrations: Domain registration fees are non-refundable once the registration process is complete. However, you may be eligible for a refund if the registration cannot be completed due to technical issues on our end.
b. Promotional Offers: Some promotional offers may have specific refund terms and conditions. Please review the terms of the promotion for refund eligibility.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: support@arhostbd.com
Phone: 01648433927
Address: Flat Number: Ta-131, Wakil Tower, 131 Gulshan Badda Link Rd, Dhaka 1212
By using our services, you acknowledge that you have read and understood this Refund Policy and agree to abide by its terms and conditions. ARHOST reserves the right to modify this policy at any time, and any changes will be posted on our website.
